Organise a supplier dispute

Facts & timeline checklist

• Supplier name, account or order references, and your contact person.
• What was ordered (SKU/description, quantity, price) and when.
• Agreed delivery or service dates vs actual dates.
• What was wrong or missing — factual description only.
• Payments made, withheld, or credited, with amounts and dates.
• Each complaint, credit note discussion, or replacement offer: date and outcome recorded.
• Any ongoing supply dependence or alternative supplier steps you took (as facts).

Evidence to label

• Purchase orders, order confirmations, and invoices.
• Delivery notes, packing lists, or tracking screenshots.
• Photos or videos of damaged, incorrect, or incomplete goods.
• Emails and portal messages with the supplier.
• Bank records matching payments and any refunds or credits.

What your Case Pack contains

Parties, order and delivery chronology, labelled evidence, amounts paid or disputed, and your stated desired outcome — ready to keep or share. Not advice on commercial rights or remedies.