FAQ
Short answers about the product, pricing, AI Review, privacy, and what we are not.
Product
- What does CaseFirst do?
- It helps you organise a dispute into a structured case file: situation, questions, parties, timeline, evidence, and a free Case Pack you can export.
- Do I need an account to start?
- No. You can start from the homepage. Optionally, save the case to your email with a short-lived magic link so you can continue later.
- What is a Case Pack?
- A printable summary of your organised file - facts, parties, chronology, evidence list, and organisational notes. You choose whether to keep it for your records or share it with an adviser.
Free vs paid
- What is free?
- The organiser, Case File Review (completeness), Case Pack, and evidence ZIP download stay free.
- What costs money?
- Optional one-time CaseFirst AI Review (£9.99) - a file-quality and completeness check only. There is no subscription and no cut of any outcome.
- Do I have to buy AI Review to get a Case Pack?
- No. The Case Pack is free whether or not you unlock AI Review.
AI Review
- What does AI Review look at?
- Text and evidence metadata from your case file (titles, types, descriptions) - not uploaded file binaries. It flags gaps and file-quality issues; it does not give legal advice or predict outcomes.
- What happens when I use AI File Review?
- After an optional one-time unlock (£9.99), it analyses your organised case text and evidence metadata for gaps, inconsistencies, and suggested clarifying questions. It is a file-quality check only - not legal advice, merits assessment, or outcome prediction. Uploaded file binaries are never sent to the AI.
- Is AI Review legal advice?
- No. It does not assess merits, strategy, or chances of success.
Data & privacy
- Who can see my documents?
- Access is via your browser session token or a magic link you request. Evidence is stored privately (not at public URLs) and served only through authenticated view/download endpoints for your case. Optional read-only share links you create do not allow evidence file download. We do not automatically share your Case Pack with third parties.
- Where is my information stored?
- Case records live on our application servers. Evidence files are kept in a private uploads area outside the public web root and are only reachable through the app with your case access. See Security for hosting notes we have confirmed.
- Does CaseFirst use my documents to train AI?
- No. CaseFirst does not use your case content to train its own models. If you run optional AI Review with a live provider enabled, case text and evidence metadata (not file binaries) are sent to that provider for that analysis only.
- Can I permanently delete my case?
- Not yet via self-serve. You can export your Case Pack anytime and remove individual parties, events, or evidence items. For permanent deletion of a whole case, use the contact address on the Security page. A self-serve deletion portal is not yet available.
- Where can I read more?
- See Security and the Privacy Policy for hosting, HTTPS, uploads, magic links, and Stripe.
Accounts & magic link
- How does “Save this case” work?
- We email a one-time continue link that expires in about 45 minutes. Only a hash of the token is stored. You can request a new link from Continue if it expires.
- Are there passwords?
- Not for MVP. Access is session- and magic-link based.
Disclaimers
- Is CaseFirst a law firm?
- No. It is legal technology that helps you organise and present information. It does not provide legal advice.
- When should I speak to a solicitor?
- When you need advice, representation, or an opinion on legal rights and prospects. Getting the file organised first can help that conversation - it does not replace it.
More detail: How it works, Guides, Disputes, What we are, Security.