Organise a tradesperson dispute

Facts & timeline checklist

• Trader / company name and contact details.
• What was agreed (quote, written estimate, or messages describing the job).
• Start date, key visit dates, and when work stopped or finished.
• Amounts paid, when, and by what method; any retention or balance.
• Problems noticed: date first raised, and how (call, text, email).
• Any promises to return, fix, or refund — and what happened next.

Evidence to label

• Quotes, invoices, and payment receipts or bank transfers.
• Before / during / after photos of the work.
• Messages and emails about scope, changes, and complaints.
• Any reports or notes from a later inspection (if you have them).

What your Case Pack contains

Parties, agreed work summary, payment chronology, snagging timeline, and labelled evidence — ready for your records or to share. Not an assessment of workmanship standards or liability.