Organise a refund dispute
Track the order, cancellation or return steps, and every promise about a refund.
Facts & timeline checklist
- Merchant / seller and order or booking reference.
- Amount paid, payment method, and date of purchase.
- Why a refund was requested (cancellation, return, service not delivered — facts only).
- Date you requested the refund and how.
- Any return shipping, RMA, or cancellation confirmation.
- What you were told about timing or refusal; bank/card entries showing no refund yet.
Evidence to label
- Order confirmation and payment receipt.
- Cancellation / return confirmation and tracking for returns.
- Chat or email threads about the refund.
- Bank or card statements covering the original charge (and absence of refund).
What your Case Pack contains
Situation, parties, refund chronology, amounts, and labelled evidence — organised so you or an adviser can follow what happened. Not advice on chargebacks or consumer remedies.
Guides: Recording amounts and dates · Structuring a chronology · What a clear Case Pack contains
Disclaimer:
CaseFirst is legal technology, not a law firm. Organisational content only — not legal advice and not a promise that a refund will be paid.