Organise a deposit dispute

Facts & timeline checklist

• Who holds the deposit (landlord, agent, platform, venue).
• Deposit amount, date paid, and payment method.
• Agreement or booking reference linked to the deposit.
• Move-out / end date, check-out, or cancellation date.
• Deductions proposed: amounts, reasons given, and when you were told.
• Your responses and any partial refund already received.

Evidence to label

• Tenancy agreement, booking confirmation, or terms mentioning the deposit.
• Proof of payment.
• Inventory / check-in and check-out reports or photos if you have them.
• Deduction schedules, invoices for alleged damage, and related emails.
• Scheme or protection paperwork if a tenancy deposit was protected (copy only — we do not file for you).

What your Case Pack contains

Parties, deposit and deduction figures, chronology of communications, and labelled documents — for your records or to share. Not advice on deposit protection schemes or claims.